
Dell PowerEdge M520 Systems (For Dell PowerEdge VRTX Enclosure)Owner's ManualRegulatory Model: HHBRegulatory Type: HHB004
• The Getting Started Guide for the VRTX enclosure provides an overview of the VRTX enclosure and the server modules, setting up your system, and tech
Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1360Message A bus fa
Error Code Message InformationDetails Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress.Action Update B
Error Code Message InformationAction Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time.
Error Code Message InformationDetails The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive.
Error Code Message InformationPST0132Message CMOS failed.LCD Message CMOS failed. Power cycle system.Details System BIOS detected a failure with CMOS
Error Code Message InformationDetails System BIOS detected a parity error during post.Action Remove and reapply input power. If the issue persists, s
Error Code Message InformationPST0143Message Intel Trusted Execution Technology (TXT) fatal error.LCD Message Intel Trusted Execution Technology (TXT)
Error Code Message InformationLCD Message Incorrect memory configuration. Review User Guide.Details System BIOS detected an invalid memory population.
Error Code Message InformationPSU0004Message The power input for power supply <number> is outside of the allowable range.LCD Message Power input
Error Code Message InformationLCD Message PSU <number> is absent. Check PSU.Details The supply has been removed or has failed. Action1. Remove
2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.NOTE: You can access Sy
Error Code Message InformationDetails The current power operational mode is non-redundant because of a power supply exception, a power supply inventor
Error Code Message InformationAction If unintended, review system configuration changes and power policy.PWR1006Message The system halted because syst
Error Code Message InformationRFM1006Message Removable Flash Media <name> is offline.Details At boot, the Card Identification (CID) signature of
Error Code Message InformationRFM1024Message Removable Flash Media is offline.Details At boot, the Card Identification (CID) signature of the card is
Error Code Message InformationRFM1205Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations.LCD Messag
Error Code Message InformationSEC0001Message The drive bay is open.Details The drive bay is open. A drive may be added or removed. System performance
Error Code Message InformationSEC0033Message The chassis is open while the power is off.LCD Message Intrusion detected. Check chassis cover.Details Th
Error Code Message InformationAction Check system hardware inventory and software configuration.SEC0600Message A secure mode violation detected.Detail
Error Code Message InformationAction If unintended, re-enable logging.SEL0006Message All event logging is disabled.Details This message is displayed w
Error Code Message Informationa platform event (such as power down, cycle, interrupt, and send alert).Action Review platform event configuration.SEL12
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BI
Error Code Message InformationDetails An action or failure has taken place that breaks CMC redundancy.Action Check the CMC network cables and network
Error Code Message InformationSWC4004Message A firmware or software incompatibility detected between iDRAC in slot <number> and CMC.Details Flex
Error Code Message InformationLCD Message System board <name> temperature is outside of range.Details Ambient air temperature is too warm or one
Error Code Message InformationDetails Ambient air temperature is too warm or one or more fans may have failed.Action The system board <name> tem
Error Code Message InformationAction Check the system operating environment and review event log for fan failures.TMP0115Message The <name> temp
Error Code Message InformationLCD Message System inlet <name> temperature is outside of range. Check Fans.Details Ambient air temperature is too
Error Code Message InformationTMP0130Message The control panel temperature is less than the lower warning threshold.LCD Message Control panel temperat
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
System Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item DescriptionSystem BIOS
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu
Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo
Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo
Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo
Error Code Message Information2. Re-seat the PCIe mezzanine card.3. If the issue persists, see Getting Help.VLT0232Message The PCIe mezzanine card <
Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before
9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
Menu Item DescriptionSystem Service Tag Displays the system Service Tag.System Manufacturer Displays the name of system manufacturer.System Manufactur
Menu Item DescriptionAlternate RTID (Requestor Transaction ID) SettingAllows you to allocate more RTIDs to the remote socket increasing cache performa
Boot Settings ScreenMenu Item DescriptionBoot Mode Allows you to set the boot mode of the system.CAUTION: Switching the boot mode may prevent the syst
Menu Item DescriptionNOTE: This option is displayed only if IDSDM is installed on the system board.Integrated Network Card 1Allows you to enable or di
Menu Item DescriptionRedirection After BootAllows you to enable or disable to the BIOS console redirection when the operating system is loaded. By def
System Security ScreenMenu Item DescriptionIntel AES-NI The Intel AES-In option improves the speed of applications by performing encryption and decryp
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates
Menu Item DescriptionAsset Tag Displays the asset tag and allows you to modify it for security and tracking purposes.Keyboard NumLock Allows you to se
4. In the System Security screen, verify that Password Status is Unlocked.5. Select System Password , enter your system password, and press <Enter&
4. In the System Security screen, verify that Password Status is Unlocked.5. Select System Password, alter or delete the existing system password and
Using The Boot Manager Navigation KeysKey DescriptionUp arrow Moves to the previous field.Down arrow Moves to the next field.<Enter> Allows you
Menu Item DescriptionAdd Boot Option Adds a new boot option.Delete Boot Option Deletes an existing boot option.Embedded System ManagementThe Dell Life
3Installing Server Module ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• #1 and #2 Phillips s
Figure 4. Removing and Installing the I/O Connector Cover1. I/O connector coverFigure 5. Removing and Installing a Server Module26
1. release button2. PCIe label on server moduleNOTE: This label indicates that the server module is configured specifically for the VRTX enclosure.3.
Figure 6. Opening and Closing the server module1. I/O connector cover2. server module cover3. release button4. cover alignment pins and notchesClosing
Figure 7. Inside the Server Module1. management riser card2. PCIe Mezzanine card 1 - Fabric C3. PCIe Mezzanine card 2 - Fabric B4. cooling shroud5. pr
ContentsNotes, Cautions, and Warnings... 21 About Your
Figure 8. Removing and Installing a Cooling Shroud1. cooling shroud2. tabs (5)3. slots on the chassis (5)Installing The Cooling ShroudCAUTION: Many re
• DIMM operating voltage• system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized)• maximum supported DI
Processor 1 channel 1: memory sockets A1 and A4channel 2: memory sockets A2 and A5channel 3: memory sockets A3 and A6Processor 2 channel 1: memory soc
Advanced ECC (Lockstep)Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failure
Table 1. Memory Configurations — Single ProcessorSystem Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population2 2
System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population160 16 102R x4, 1333 MT/s2R x4, 1600 MT/sA1, A2, A3,
Figure 10. Installing and Removing a Memory Module or Memory Module Blank1. memory module or memory blank2. edge connector3. ejectors (2)4. socket5. a
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.7. Press down on the me
Figure 11. Removing and Installing a PCIe mezzanine Card1. PCIe mezzanine cards (2)2. Fabric B PCIe mezzanine card slot3. Fabric C PCIe mezzanine card
8. Close the server module.9. Install the server module in the enclosure.Management Riser CardThe management riser card provides two SD card slots and
iDRAC Settings Utility...
Figure 12. Replacing the SD Card1. SD card 12. SD card 23. management riser card4. USB connector5. SD card slot identification labelInternal USB KeyTh
6. Close the server module.7. Install the server module in the enclosure.8. Enter the System Setup and verify that the USB key is detected by the syst
1. SD vFlash card2. SD vFlash card slotProcessorsUse the following procedure when:• Installing an additional processor• Replacing a processorRemoving
Figure 15. Removing and Installing a Heat Sink1. retention sockets (4)2. heat sink3. retention screws (4)6. Use a clean, lint-free cloth to remove any
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/DIMM blank in the vacant socket to ensu
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the socket
Hard Drive/SSD Installation GuidelinesFor a single-drive configuration, a hard-drive blank must be installed in the other drive bay to maintain proper
Installing A Hard Drive/SSDCAUTION: When a replacement hot-swappable hard drive/SSD is installed and the server module is powered on, the drive automa
Figure 18. Removing and Installing a Hard Drive/SSD in a Hard-Drive/SSD Carrier1. hard drive/SSD2. screw holes (4)3. hard-drive/SSD carrier4. screws (
CAUTION: You must note the number of each hard drive/SSD and temporarily label them before removal so that you can replace them in the same locations.
Installing The System Board...
5. Close the server module.6. Install the server module in the enclosure.System BoardRemoving The System BoardCAUTION: Many repairs may only be done b
Figure 20. Removing and Installing the System Board1. I/O connector cover2. retention latch3. system board4. tabs on system chassis5. slots in system
7. Close the server module.8. Remove the plastic I/O connector covers from the back of the server module.9. Install the server module in the enclosure
Figure 21. Replacing the NVRAM Backup Battery1. positive side of battery2. negative side of battery connectorStorage Controller CardYour system includ
Figure 22. Removing and Installing a Storage Controller Card1. storage controller card2. screws (2)3. tabs (2)4. connectorInstalling The Storage Contr
4Troubleshooting Your SystemSafety First—For You and Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o
Troubleshooting Hard DrivesCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl
Troubleshooting An Internal SD CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting a
4. If there is a still a problem with the server module, remove and reinstall the server module in the enclosure.5. Turn on the server module.6. Run t
5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The
Running The Embedded System DiagnosticsThe embedded system diagnostics program is run from the Dell Lifecycle Controller.CAUTION: Use the embedded sys
6Jumpers And ConnectorsSystem Board Jumper SettingsCAUTION: Many repairs may only be done by a certified service technician. You should only perform t
System Board ConnectorsFigure 23. System Board ConnectorsTable 4. System Board ConnectorsItem Connector Description1 PWRD_EN, NVRAM_CLR System configu
Item Connector Description13 USB1 USB connector14 BATTERY Connector for the 3.0 V coin cell batteryDisabling A Forgotten PasswordThe server modules so
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7Technical SpecificationsProcessorProcessor type One or two Intel Xeon processor E5-2400 product familyMemoryArchitecture 1600 MT/s, 1333 MT/s, or 106
PCIe mezzanine CardsPCIe mezzanine card slots Two PCIe x8 Gen 2 slots supporting dual-port PCIe mezzanine cardsVideoVideo type Matrox G200 integrated
EnvironmentalFor temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft).
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8System MessagesLCD Status MessagesThe LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For in
1About Your SystemIntroductionThis document provides information on the Dell PowerEdge M520 server module that is specifically configured for the Powe
Error Code Message InformationDetails System board <name> current is outside of the optimum range.Action1. Review system power policy.2. Check s
Error Code Message InformationLCD Message System board <name> current is outside of range.Details System board <name> current is outside o
Error Code Message InformationAMP0309Message Disk drive bay <name> current is greater than the upper critical threshold.LCD Message Disk drive b
Error Code Message InformationAMP0314Message System level current is greater than the upper warning threshold.Details System level current is outside
Error Code Message InformationAction1. Review system power policy.2. Check system logs for power related failures.3. Review system configuration chang
Error Code Message InformationASR0001Message The watchdog timer reset the system.Details The operating system or an application failed to communicate
Error Code Message InformationDetails The operating system or an application failed to communicate within the time-out period. The system was shutdown
Error Code Message InformationDetails The system board battery is either missing, bad, or unable to charge due to thermal issues.Action Check system f
Error Code Message InformationLCD Message Battery for disk drive bay <bay> is absent. Check battery.Details Verify the cable connection between
Error Code Message InformationLCD Message CPU <number> has a thermal trip. Check CPU heat sink.Details The processor temperature increased beyon
Front-Panel Features And IndicatorsFigure 2. Front-Panel Features and Indicators1. server module handle release button2. hard drives/SSDs (2) 3. statu
Error Code Message InformationAction1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure th
Error Code Message InformationLCD Message CPU <number> temperature is outside of range. Check fans.Details System performance may be degraded.Ac
Error Code Message Informationdamage to the processor or other electronic components in side the system.Action1. Turn system off and remove input powe
Error Code Message Information4. If the issue persists, see Getting Help.CPU0701Message CPU <number> protocol error detected.LCD Message CPU <
Error Code Message InformationCPU0704Message CPU <number> machine check error detected.LCD Message CPU <number> machine check error detect
Error Code Message InformationAction1. Turn system off and remove input power for one minute.2. Reapply input power and turn system on.3. Ensure th
Error Code Message InformationDetails System performance may be degraded or the system may fail to operate.Action If removal was unintended, check pre
Error Code Message InformationAction If removal was unintended, check presence, then reinstall or reconnect.HWC2006Message The <name> is not ins
Error Code Message InformationHWC4000Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU.LCD Message Incompatibility betwee
Error Code Message InformationAction Check chassis fabric type in CMC GUI and compare to the type of IOM or PCIe mezzanine card.HWC5004Message A link
NOTE: The server module must have a hard drive or a hard-drive blank installed in each hard-drive bay.Figure 3. Hard-Drive Indicators1. hard-drive act
Error Code Message InformationDetails The IOM module performance may be impacted.Action If the issue persists, see Getting Help.HWC6000Message The <
Error Code Message InformationAction Review System Log or front panel for additional information.HWC7008Message Server <number> health changed t
Error Code Message InformationMEM0002Message Parity memory errors detected on a memory device at location <location>.Details The memory is opera
Error Code Message InformationMEM0010Message Memory device at location <location> is over heating.LCD Message Memory device <location> is
Error Code Message InformationMEM1012Message Memory device at location <location> is in a degraded state.Details The memory may not be operation
Error Code Message InformationAction Review system logs for memory exceptions. reinstall memory at location <location>MEM1214Message Memory red
Error Code Message InformationAction Review system event log for platform events capable of shutting the system down.OSE0005Message Agent is not respo
Error Code Message InformationPCI1302Message A bus time-out was detected on a component at bus <bus>device<device>function <func>.De
Error Code Message InformationAction Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled se
Error Code Message InformationPCI1344Message An I/O channel check error was detected.LCD Message An I/O channel check error was detected. Power cycle
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