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2-2 Service Manual
Symptom tables
POST symptom table
Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will
prevent POST from completing.
Symptom Action
The main motor, cooling fan, and fuser do not come
on.
See “Cover interlock switch service check” on page 2-37.
POST completes, but the display does not come
on.
See “Operator panel service check” on page 2-43.
Main motor does not come on. See “Main motor service check” on page 2-40.
Fan does not come on. See “Cooling fan service check” on page 2-37.
Fuser does not cycle. See “Fuser service check” on page 2-39.
Fuser does not turn on and off. See “Fuser service check” on page 2-39.
The paper feed picks and tries to feed media. See “Paper feed service checks” on page 2-43.
- 1
- 1
- Table of contents 3
- Service Manual 10
- Laser notice 11
- Avvertenze sui prodotti laser 11
- Avisos sobre el láser 12
- Declaração sobre Laser 12
- Laserinformatie 12
- Lasermeddelelse 12
- Laserilmoitus 13
- Huomautus laserlaitteesta 13
- Laser-notis 13
- Laser-melding 13
- Avís sobre el Làser 14
- Lithium warning 17
- Safety information 17
- Consignes de sécurité 17
- Norme di sicurezza 17
- Sicherheitshinweise 18
- Pautas de Seguridad 18
- Informações de Segurança 18
- Informació de Seguretat 19
- Conventions 20
- 1. General information 21
- Print engine specifications 22
- Environment 23
- Dimensions 23
- 1-4 Service Manual 24
- Types of print media 25
- Media guidelines 26
- 1-8 Service Manual 28
- General specifications 29
- Reduce / Enlarge 31
- Fax specifications 32
- Acronyms 34
- 1-16 Service Manual 36
- 2. Diagnostics information 37
- Symptom tables 38
- Printer symptom table 39
- 2-4 Service Manual 40
- 2-6 Service Manual 42
- Understanding the home screen 43
- 2-8 Service Manual 44
- Sample touch screen 45
- Other touch-screen buttons 46
- Diagram of the printer menus 48
- Messages and error codes 49
- 2-14 Service Manual 50
- 2-16 Service Manual 52
- 2-18 Service Manual 54
- . Contact the second level 55
- Cartridge error messages 56
- 2-22 Service Manual 58
- 2-24 Service Manual 60
- Service error codes 62
- 2-28 Service Manual 64
- 2-30 Service Manual 66
- Fax error codes 67
- 2-32 Service Manual 68
- 2-34 Service Manual 70
- Service checks 71
- Engine board service check 72
- Card reader service check 73
- Cooling fan service check 73
- Dead machine service check 74
- Fuser service check 75
- LVPS/HVPS service check 75
- Main motor service check 76
- Networking service check 77
- 2-42 Service Manual 78
- Operator panel service check 79
- Paper feed service checks 79
- 2-44 Service Manual 80
- Media never picks 80
- Media skews 81
- Option card service check 82
- USB port service check 82
- Print quality service checks 83
- 2-48 Service Manual 84
- Black page 84
- Heavy background 84
- Poor fusing of image 85
- 2-50 Service Manual 86
- Light print 86
- Toner on back of page 86
- 2-52 Service Manual 88
- • Computer 89
- • Software program 89
- Printhead service check 90
- Transfer roll service check 90
- Tray 2 service check 91
- 840.xx service check 91
- 2-56 Service Manual 92
- CCD service check 93
- Flatbed motor service check 93
- 2-58 Service Manual 94
- ADF cover open service check 95
- ADF streak service check 95
- ADF paper jam service check 96
- ADF feed errors service check 97
- ADF Duplex service check 98
- 2-64 Service Manual 100
- Fax reception service check 102
- 3. Diagnostic aids 105
- Available menus 106
- Reset Maintenance Counter 107
- Print Quality Pages 108
- Panel Menus 108
- USB Scan to Local 108
- PPDS Emulation 109
- Download Emuls 109
- Factory Defaults 110
- Energy Conserve 110
- Min Copy Memory 110
- Num Pad Job Assist 111
- Format Fax Storage 111
- Fax Storage Location 111
- ADF Edge Erase 111
- FB Edge Erase 111
- Scanner Manual Registration 112
- Disable Scanner 113
- Paper Prompts 113
- Envelope Prompts 113
- Action For Prompts 113
- POWER OFF 114
- LES Applications 119
- Key Repeat Initial Delay 119
- Key Repeat Rate 119
- Wiper Message 119
- Clear Custom Status 120
- USB Speed 120
- Diagnostics menu 121
- Registration (printer) 122
- Print Tests 124
- Hardware Tests 125
- USB HS Test Mode 127
- Duplex Tests 128
- Input Tray Tests 130
- Output bin tests 131
- Base Sensor Test 132
- DEVICE TESTS 132
- PRINTER SETUP 133
- EP SETUP 135
- EVENT LOG 136
- Dell 3333dn (s/n xxxxxxxxx) 137
- Scanner Tests 138
- 3-36 Service Manual 140
- Exit Diagnostics 141
- Printhead 143
- 3-40 Service Manual 144
- Paper jams 146
- Diagnostic aids 3-43 147
- 3-44 Service Manual 148
- 200 and 201 paper jams 148
- 2. Remove the paper jam 148
- 4. Remove the jam 149
- 6. Remove the jam 149
- 4. Close the rear door 151
- 5. Close the front door 151
- 6. Touch Continue 151
- 251 paper jam 155
- 5. Remove the jammed media 157
- 3-54 Service Manual 158
- 8. Close the ADF top cover 158
- 2. Touch Continue 158
- 1. Remove the ADF input tray 159
- 4. Touch Continue 159
- 3-56 Service Manual 160
- 4. Repair information 161
- Removal procedures 162
- ACM pick tire roller removal 163
- Card reader removal 165
- Card reader cable removal 167
- Controller board removal 168
- Controller board shield 171
- Repair information 4-13 173
- Controller board cage 174
- Controller board fan 174
- Engine board removal 175
- Cover open sensor 176
- Door mount removal 177
- 9. Remove the door mounts 178
- Duplex removal 179
- 6. Remove the duplex 180
- 9. Remove the gear (H) 183
- Fan removal 184
- Front access door removal 185
- Fuser removal 188
- Repair information 4-29 189
- Disconnect the AC cable (C) 189
- 8. Remove the fuser 190
- Scanner front cover removal 191
- Left side cover removal 193
- Lower front cover removal 195
- LVPS/HVPS removal 197
- Main motor gear drive removal 200
- Repair information 4-41 201
- Manual feed clutch removal 202
- Repair information 4-43 203
- Manual feed solenoid removal 204
- Repair information 4-45 205
- Media ACM ASM feeder removal 207
- Repair information 4-49 209
- Repair information 4-51 211
- Remove the e-clip (B) 211
- Media manual input sensor 212
- Multipurpose feeder removal 215
- Repair information 4-57 217
- Repair information 4-59 219
- Nameplate cover removal 221
- Operator panel keypad removal 222
- Display bezel 224
- UICC cable removal 225
- Repair information 4-67 227
- Tub assembly removal 230
- Printhead removal 232
- Mid rear cover removal 233
- Open the rear door 234
- Right side cover removal 237
- 8. Open the front door 238
- Toner level sensor removal 239
- Top cover assembly removal 240
- Transfer roll removal 241
- Open the front access door 242
- Remove the upper front guide 242
- Repair information 4-83 243
- Imaging component removals 245
- Flatbed removal 246
- Repair information 4-87 247
- Scanner assembly removal 248
- Repair information 4-89 249
- Repair information 4-91 251
- ADF separator pad 255
- ADF separator roll assembly 256
- Kickstand removal 257
- ADF cable removal 259
- Left scanner cover removal 260
- Right scanner cover removal 261
- 8. Insert the thumbscrew 264
- Printer hard disk removal 266
- Repair information 4-109 269
- Fax card installation 270
- Repair information 4-111 271
- 5. Locations and connections 273
- Rear view 274
- Print engine paperpath 275
- Main boards 276
- Engine board 277
- 5-6 Service Manual 278
- 5-8 Service Manual 280
- 6. Preventive maintenance 281
- 6-2 Service Manual 282
- 7. Parts Catalog 283
- Assembly 1: Covers 284
- Assembly 1: Covers 285
- Assembly 2: Imaging 286
- Assembly 2: Imaging 287
- Assembly 3: Tray assemblies 288
- Assembly 3: Tray assemblies 289
- Assembly 4: Electronics 290
- Assembly 4: Electronics 291
- Assembly 5: Frame 292
- Assembly 5: Frame 293
- Assembly 6: Options 294
- Assembly 7: Power cords 295
- 7-14 Service Manual 296
- Numerics 297
- I-2 Service Manual 298
- I-4 Service Manual 300
- Part number index 301
- I-6 Service Manual 302
- I-8 Service Manual 304
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