Dell PowerEdge T420 SystemsOwner's ManualRegulatory Model: E20S SeriesRegulatory Type: E20S001
Figure 2. Front-Panel Features and Indicators—3.5 Inch Hot-Swappable Hard-Drive ChassisItem Indicator, Button, or ConnectorIcon Description1 Tape driv
NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power.NOTE: Redundant power supplies are supporte
Installing A Redundant AC Power SupplyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshootin
Installing The Power Supply BlankNOTE: Install the power supply blank only in the second power supply bay.To install the power supply blank, align the
Figure 54. Removing and Installing the Power-Supply Divider1. power supply divider2. tabs (4)3. screw Non-Redundant AC Power SupplyYour system support
NOTE: For systems installed with the wheel assembly, ensure that you lay the system on a sturdy, stable surface with the wheel assembly extending off
5. P1 cable connector6. P2 cable connector7. P3 cable connector8. backplane connectorInstalling A Non-Redundant AC Power SupplyCAUTION: Many repairs m
6. Remove the four screws securing the power distribution board to the chassis.7. Press the release latch on the power interposer board to release the
Installing The Power Interposer BoardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting
NOTE: For systems installed with the wheel assembly, ensure that you lay the system on a sturdy, stable surface with the wheel assembly extending off
The control-panel assembly with diagnostic indicators is supported on systems with cabled hard drives and systems with an x8 backplane. The control-pa
Item Indicator, Button, or ConnectorIcon Description4 Power-on indicator, power buttonThe power-on indicator lights when the system power is on. The p
3. control-panel assembly cable connector4. screw5. control-panel assembly6. control panel Figure 59. Removing and Installing the Control-Panel Assemb
Figure 60. Removing and Installing the Control-Panel Assembly in a Rack-Mode System1. LCD module ZIF connector 2. VGA module connector3. VGA module ca
3. slotInstalling The Control-Panel AssemblyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubles
Figure 62. Removing and Installing the Control Panel for Systems With an LCD Module1. control panel 2. control-panel board3. LCD module4. control-pane
3. control-panel assembly4. tabs (3)Installing The Control PanelCAUTION: Many repairs may only be done by a certified service technician. You should o
Figure 64. Removing and Installing the Control-Panel Board With LCD Module1. LCD ZIF cable2. LCD module ZIF connector3. control-panel board4. screws (
Removing The Control-Panel Board For Systems With Diagnostic IndicatorsCAUTION: Many repairs may only be done by a certified service technician. You s
Installing The Control-Panel Board For Systems With Diagnostic IndicatorsCAUTION: Many repairs may only be done by a certified service technician. You
Figure 66. Removing and Installing the LCD Module1. LCD module2. screw3. LCD module ZIF connector4. LCD ZIF cableInstalling The LCD ModuleCAUTION: Man
Removing The VGA Module—Rack ModeCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
Item Indicator, Button, or ConnectorIcon Description• Up to sixteen 2.5 inch hot-swappable hard drivesFigure 3. Front-Panel Features and Indicators—3.
Installing The VGA Module—Rack ModeCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting a
5. Disconnect all cables from the system board.CAUTION: Take care not to damage the system identification button while removing the system board from
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or syst
4Converting The System From Tower Mode To Rack ModeCAUTION: Many repairs may only be done by a certified service technician. You should only perform t
4. Open the system.5. Remove the system top cover by following the steps below:a) Using a #2 Phillips screwdriver, remove the three screws on the side
Figure 70. Removing and Installing the Rack Ears1. front panel2. rack ears (2)3. screws for each rack ear (3)12. Close the system.Rack InstallationTo
5Troubleshooting Your SystemSafety First—For You And Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o
7. Power down all attached USB devices and disconnect them from the system.8. Restart the system and, if your keyboard is functioning, enter the Syste
Troubleshooting A Wet SystemCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp
Item Indicator, Button, or ConnectorIcon Description3 Power-on indicator, power buttonThe power-on indicator lights when the system power is on. The p
– Hard-drive carriers– Hard-drive backplane4. Ensure that all cables are properly connected.5. Close the system.6. Run the appropriate diagnostic test
Troubleshooting Redundant Power SuppliesCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoot
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.2. If the system is not operational, turn off the s
If the problem is not resolved, see Getting Help.Troubleshooting An SD CardCAUTION: Many repairs may only be done by a certified service technician. Y
If the problem is not resolved, see Getting Help.Troubleshooting A Hard DriveCAUTION: Many repairs may only be done by a certified service technician.
10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.If the tests fail, see Getting Help.11. For each expansion
6Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all
7Jumpers And ConnectorsSystem Board Jumper SettingsFor information on resetting the password jumper to disable a password, see Disabling A Forgotten P
Front-Panel Features And Indicators—Rack ModeFigure 4. Front-Panel Features and IndicatorsNOTE: Only systems with hot-swappable hard drives are rackab
System Board Jumpers And ConnectorsFigure 71. System Board Jumpers and ConnectorsItem Connector Description1 PWR_CONN/P1 Power connector2 CTRL PNL Con
Item Connector Description12 ID_BTN System identification button13 CMA_JACK System identification connector (Cable management arm)14 USB4 TOP, USB5, U
Disabling A Forgotten PasswordThe system's software security features include a system password and a setup password. The password jumper enables
8Technical SpecificationsProcessorProcessor type One or two Intel Xeon processors E5-2400 and E5-2400 v2 product familyExpansion BusBus type PCI Expre
MemoryMaximum RAMRDIMMs 384 GBUDIMMs 48 GBDrivesHard drivesFour–hard-drive systems Up to four 3.5 inch, internal, cabled SATA, nearline SAS, or SAS (1
ConnectorsInternalUSB One 4-pin, USB 2.0-compliantInternal Dual SD Module Two optional flash memory card slots with the internal SD moduleNOTE: One ca
EnvironmentalNOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datashee
EnvironmentalNOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it
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9System MessagesLCD MessagesNOTE: Applicable only if your system has an LCD display.The LCD messages consist of brief text messages that refer to even
Item Indicator, Button, or ConnectorIcon Description4 LCD menu buttons Allow you to navigate the control panel LCD menu.5 Information tag A slide-out
Error Code Message InformationAMP0302Message The system board <name> current is greater than the upper warning threshold.Details System board &l
Error Code Message InformationASR0003Message The watchdog timer power cycled the system.Details The operating system or an application failed to commu
Error Code Message InformationAction Review the technical specifications for supported processor types.CPU0010Message CPU <number> is throttled.
Error Code Message Information2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly.4. Reapply
Error Code Message Information5. If the issue persists, see Getting Help.FAN0000Message Fan <number> RPM is less than the lower warning thresh
Error Code Message InformationAction Check if the cable is present, then reinstall or reconnect.MEM0000Message Persistent correctable memory errors de
Error Code Message InformationLCD Message Memory mirror lost on <location>. Power cycle system.Details The memory may not be seated correctly, m
Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1320Message A bus fa
Error Code Message InformationLCD Message Drive <number> removed from disk drive bay <bay>. Check drive.Details The controller detected th
Error Code Message InformationPSU0006Message Power supply <number> type mismatch.LCD Message Power supply <number> is incorrectly configur
• The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools.Figure 5. LCD Panel FeaturesIt
Error Code Message InformationPSU0034Message An under voltage fault detected on power supply <number>.LCD Message An under voltage fault detecte
Error Code Message InformationPSU1201Message Power supply redundancy is lost.Details The power supply tries to operate in a degraded state. System Per
Error Code Message InformationDetails An error was reported during a SD card read or write.Action Reseat the flash media. If the problem persists, see
Error Code Message InformationSEC0031Message The chassis is open while the power is on.LCD Message Intrusion detected. Check chassis cover.Details The
Error Code Message InformationAction Re-configure system to the minimum supported configuration. If issues persists, contact support.TMP0118Message Th
Error Code Message InformationAction1. Review system logs for power supply exceptions.2. Re-configure the system to minimum configuration, inspect and
10Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packin
Option DescriptionSet home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items th
Hard-drive IndicatorCondition Corrective ActionThe indicator lights green to indicate hard-drive activity.None required.Electrical IndicatorCondition
PCIe IndicatorCondition Corrective ActionThe indicator blinks amber if a PCIe card experiences an error.Restart the system. Update any required driver
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates
Drive-Status Indicator Pattern (RAID Only)ConditionBlinks green three seconds, amber three seconds, and off six secondsRebuild abortedBack-Panel Featu
Item Indicator, Button, or ConnectorIcon Description1 Power supplies (PSU1 and PSU2)Redundant power supplyUp to two 495 W, 750 W, or 1100 W redundant
NIC Indicator CodesFigure 8. NIC Indicator1. link indicator2. activity indicatorIndicator Indicator CodeLink and activity indicators are offThe NIC is
Power Indicator PatternConditionNot lit Power is not connected.Green A valid power source is connected to the power supply and the power supply is ope
Figure 10. Non-Redundant AC Power Supply Status Indicator and Self-Diagnostic Button1. self-diagnostic button2. AC power supply status indicatorOther
2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BI
System Setup OptionsSystem Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item De
Menu Item DescriptionSystem BIOS Version Displays the BIOS version installed on the system.System Service Tag Displays the system Service Tag.System M
Menu Item DescriptionNOTE: The QPI speed option displays only when both the processors are installed.Alternate RTID (Requestor Transaction ID) Setting
Contents1 About Your System...9Fron
SATA Settings ScreenMenu Item DescriptionEmbedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the Embedded S
Integrated Devices ScreenMenu Item DescriptionUser Accessible USB PortsAllows you enable or disable the user accessible USB ports. Selecting Only Back
Menu Item DescriptionSerial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option is set to S
Menu Item DescriptionNOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance.Memory
Menu Item DescriptionNMI Button Allows you to enable or disable the NMI button on the front of the system. By default, the NMI Button option is set to
Assigning A System And/Or Setup PasswordNOTE: The password jumper enables or disables the System Password and Setup Password features. For more inform
4. In the System Security screen, verify that Password Status is Unlocked.5. Select System Password, alter or delete the existing system password and
• Add, delete, and arrange boot options.• Access System Setup and BIOS-level boot options without restarting.To enter the Boot Manager:1. Turn on or r
UEFI Boot MenuMenu Item DescriptionSelect UEFI Boot OptionDisplays the list of available UEFI boot options (marked with asterisks), select the boot op
NOTE: When the User Option is set to the default Auto setting, the user option cannot be modified.3. Set the Maximum Air Exhaust Temperature or the Fa
Entering The UEFI Boot Manager...
3Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock•
Figure 11. Removing and Installing the Front Bezel1. system2. front bezel3. keylock4. release latchRemoving The Front Bezel1. Insert the bezel key in
Removing The System FeetNOTE: It is recommended that you remove the system feet only when you are converting the system from the tower mode to the rac
• Wheel assembly units (front and back)• Two screws for the wheel assembly units• Support unit with two screwsRemoving The Wheel Assembly1. Lay the sy
Installing The Wheel Assembly1. If applicable, rotate the system feet inward.2. Lay the system on its side on a sturdy, stable surface with the base o
Figure 14. Opening and Closing the System1. cover release latch2. latch release lock3. system cover4. system feet (4)Closing The System1. Ensure that
NOTE: Components that are hot-swappable are marked orange and touch-points on the components are marked blue.Figure 15. Inside the System—With Hot-Swa
Figure 16. Inside the System—With Cabled Hard Drives1. cabled power supply2. PCIe card holder (optional)3. cooling shroud4. internal cooling fan5. sys
Removing The Optical Drive Or Tape DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoot
Removing The Internal Hard-Drive Bay... 60Inst
Figure 17. Removing and Installing the Optical Drive or Tape Drive1. optical drive2. tape drive3. release latch50
Figure 18. Cabling—Optical Drive and Tape Drive1. connector for power cable extension2. mini-SAS connector on PERC card3. ODD2/TBU connector on system
Installing The Optical Drive Or Tape DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troublesho
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and los
CAUTION: Do not operate the system with the cover removed for a duration exceeding 5 minutes.NOTE: For proper seating of the cooling shroud in the sys
Figure 20. Removing and Installing a Hot-Swap Hard Drive1. release button2. hard drive3. hard-drive carrier handleInstalling A Hot-Swap Hard DriveCAUT
Removing A 2.5 Inch Hard-Drive BlankCAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed.1. If
Figure 22. Removing and Installing a 3.5 Inch Hard-Drive Blank1. hard-drive blank2. release buttonInstalling A 3.5 Inch Hard-Drive Blank1. If installe
1. screws (2)2. 3.5 inch hard-drive adapter3. 2.5 inch hard driveInstalling A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive AdapterCAUTION: Many repa
Figure 25. Removing and Installing a Hard-Drive Adapter Into a 3.5 Inch Hard-Drive Carrier1. hard-drive carrier2. screws (5)3. hard-drive adapter4. 2.
Installing An Internal SD Card...
CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard drive failure.NOTE: Use only hard dr
3. internal hard-drive bayInstalling The Internal Hard-Drive BayCAUTION: Many repairs may only be done by a certified service technician. You should o
Figure 27. Removing and Installing a Cabled Hard Drive1. hard drive connector2. hard drive3. internal hard-drive bay4. screws (4)Installing A Cabled H
8. Install the internal hard-drive bay into the chassis.9. Connect the power and data cable(s) to the hard drive(s).10. Close the system.11. Place the
Figure 28. Removing and Installing an x8 Hard-Drive Backplane1. x8 hard-drive backplane2. release pin3. hooks (11)64
Figure 29. Connectors on an x8 Hard-Drive Backplane1. SAS B connector2. power connector for the optical and tape drives3. backplane power connector4.
Figure 30. Cabling—x8 Hard-Drive Backplane1. power connector2. SAS A connector on system board3. I2C connector on system board4. I2C connector on back
Figure 31. Removing and Installing an x16 Hard-Drive Backplane1. x16 hard-drive backplane2. release pin3. hooks (7)67
Figure 32. Connectors on an x16 Hard-Drive Backplane1. backplane power connector2. backplane3. power connector for the optical and tape drives4. I2C c
Figure 33. Cabling—x16 Hard-Drive Backplane With Expansion Card1. power connector on power distribution board2. SAS B connector on PowerEdge RAID Cont
Safety First—For You And Your System... 12
5. Close the system.6. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward.7. Reconnect the system to
Figure 34. Installing and Removing the Four-Slot Hard-Drive Blank1. four-slot hard-drive blank2. release tab3. screwdriverInstalling A Four-Slot Hard-
• number of DIMMs populated per channel• DIMM operating voltage• system profile selected (for example, Performance Optimized, Custom, or Dense Configu
Figure 35. Memory Socket LocationsProcessor 1 channel 1: memory sockets A1 and A4channel 2: memory sockets A2 and A5channel 3: memory sockets A3 and A
• Populate all sockets with white release tabs first and then black.• Populate the sockets by highest rank count in the following order - first in soc
Memory MirroringMemory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved uncorrectable multi-bit fa
System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population192 32 64R x4, 1066 MT/sA1, A2, A3, A4, A5, A6Table 2
3. Remove the cooling shroud.4. Locate the appropriate memory-module socket(s).5. To release the memory-module blank from the socket, simultaneously p
Installing Memory ModulesWARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the mem
1. memory module2. memory-module ejectors3. memory-module socket alignment key4. memory-module alignment keyNOTE: When the memory module is properly s
Diagnostic Messages...
CAUTION: Do not remove or install the internal cooling fan by holding the blades.7. Press the release tab on the internal cooling fan and, holding the
1. FAN1 power connector on system board2. internal cooling fan power cable3. securing clip on system board4. securing clip on chassis5. internal cooli
10. Close the system.11. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward.12. Reconnect the system
1. external cooling fan power cable2. securing clip on system board3. FAN2 power connector on system board4. securing clip on chassis5. external cooli
Replacing The Internal USB KeyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and si
2. USB connectorPCIe Card Holder (Optional)Removing The PCIe Card HolderCAUTION: Many repairs may only be done by a certified service technician. You
1. slots (2)2. tabs (2)3. PCIe card holderInstalling The PCIe Card HolderCAUTION: Many repairs may only be done by a certified service technician. You
The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest
4. If applicable, remove the PCIe card holder.5. If applicable, press and disconnect the two SAS cables from the expansion card.6. If applicable, disc
For instructions, see the documentation accompanying the card.2. Turn off the system, including any attached peripherals, and disconnect the system fr
1About Your SystemFront-Panel Features And Indicators—Tower ModeFigure 1. Front-Panel Features and Indicators—2.5 Inch Hot-Swappable Hard-Drive Chassi
NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and d
NOTE: For systems installed with the wheel assembly, ensure that you lay the system on a sturdy, stable surface with the wheel assembly extending off
8. Install the cooling shroud.9. Close the system.10. If applicable, place the system upright on a flat, stable surface and rotate the system feet out
5. If there is a filler bracket in the iDRAC ports card slot, remove the screw and lift the filler bracket out of the system.6. Insert the iDRAC ports
NOTE: For systems installed with the wheel assembly, ensure that you lay the system on a sturdy, stable surface with the wheel assembly extending off
5. Align the connectors on the system board with the connectors on the internal dual SD module.6. Press the internal dual SD module until it is seated
7. Close the system.8. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward.9. Reconnect the system to
Figure 50. Removing and Installing the Heat Sink1. heat sink2. captive screws (4)3. processor shield4. standoffs (4)CAUTION: The processor is held in
Figure 51. Removing and Installing a Processor1. socket release lever2. processor3. processor shield4. socket 5. guide6. slotNOTE: After removing the
5. Remove the cooling shroud.6. Locate the processor socket.7. If applicable, remove the socket protective cap.8. If you are adding a second processor
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