
168 Frequently Asked Questions
NOTE: See support.microsoft.com for full details on all the error codes returned by
the msiexec.exe and InstMsi.exe Windows installer functions.
E-mail Alert Action
Question: Why am I not receiving e-mails after setting up e-mail alert action?
Answer: If you have an Antivirus Client installed on the system, then
configure it to allow e-mails.
Discovery
Question: What troubleshooting can I do if a discovery task fails to create
or run?
Answer: Ensure that the DSM Essentials Task Manager service is running in
Windows services.
Question: Why are my ESX virtual machines not correlated with their ESX
host server?
Answer: You must discover the ESXi host server using SNMP and WSMan
or the guest virtual machine will not correlate correctly when discovered
using SNMP.
Question: Why are devices discovered with WMI getting classified
as Unknown?
Answer: WMI discovery classifies a device as unknown when the credentials
for a user account in the Administrators group (not Administrator) is
supplied for the discovery range in some cases.
ERROR_INSTALL_USEREXIT 1602 The user canceled the
installation.
ERROR_SUCCESS_REBOOT_REQUIRED 3010 A restart is required to
complete the installation.
This message is indicative of a
successful installation.
Table 3. Windows Installer Return Codes
(continued)
Error Code Value Description
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