Dell Data Protection | Encryption Podręcznik Użytkownika Pobierz pdf (Strona 149)

Enterprise Edition Administrator Guide 149

BitLocker Manager Recovery

To recover data, you obtain a recovery password or key package from the Remote Management Console, which then allows

you to unlock data on the computer.

Recover Data

As a Dell Administrator, log in to the Remote Management Console.

In the left pane, click

Actions

Recover Data

Click the

Manager

tab.

For

BitLocker

Enter the

Recovery ID

received from BitLocker.

Click

Get Recovery Password

Create Key Package

Depending on how you want to recover, you will use this recovery password or key package to recover data.

For

TPM

Enter the

Recovery ID

received from BitLocker.

Click

Get Recovery Password

Create Key Package

Depending on how you want to recover, you will use this recovery password or key package to recover data.

To complete the recovery, see Microsoft’s Instructions for Recovery

NOTE:

If BitLocker Manager does not “own” the TPM, the TPM password and key package are not available in the Dell database. You will

receive an error message stating that Dell cannot find the key, which is the expected behavior. 



To recover a TPM that is “owned” by an entity other than BitLocker Mana

ger, you should follow the process to recover the TPM from

that specific owner or follow your existing process for TPM recovery.

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Dell Data Protection | Encryption Podręcznik Użytkownika Strona 149