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Dell PowerConnect W AirWave 7.1 | User Guide Using the AWMS Helpdesk | 299
Figure 212 Relationships and Snapshots on the Incident Edit Page
Using the Helpdesk Tab with an Existing Remedy Server
If an external Remedy server exists, you can use the AWMS Helpdesk tab to create, view and edit incidents on
the Remedy server. AWMS can only support integration with a Remedy server if it is a default installation of
Remedy 7.0 with no changes to the web service definitions.
To use the Helpdesk tab with a Remedy server
, first navigate to the Helpdesk > Setup page. In the BMC
Remedy Setup area, click the Yes button to enable Remedy. This launches a set of fields for information about
the Remedy server. Once enabled to use Remedy, the Helpdesk header icons work in the same way for a Remedy-
configured Helpdesk as they do for the default AWMS Helpdesk. Figure 213 illustrates this appearance, and
Table 148 describes the components. For
more details, see “Creating New Snapshots or Incident Relationships”
on page298.
Figure 213 He
lpdesk > Setup with Remedy Enabled
- Dell PowerConnect W 1
- AirWave 1
- Contents 3
- Document Organization 11
- Contacting Support 12
- Notice Icons 12
- Chapter 1 13
- VisualRF™ 14
- Master Console and Failover 15
- Component Description 16
- Chapter 2 17
- Getting Started 18
- Previous AWMS Installations 19
- Completing the Installation 21
- AWMS Navigation Basics 22
- Status Section 23
- Navigation Section 23
- Activity Section 25
- Help Links in the GUI 26
- Common List Settings 26
- Buttons and Icons 27
- Buttons and 28
- Appearance 28
- Getting Started with AWMS 29
- Chapter 3 31
- Customizing Columns in Lists 33
- Resetting Pagination Records 34
- Using the Pagination Widget 34
- Customized Search 38
- AMP Setup > General page: 39
- Creating AWMS Users 48
- Creating AWMS User Roles 50
- Introduction to Cisco WLSE 66
- Adding an ACS Server for WLSE 67
- Discovering Devices 67
- Managing Devices 67
- Inventory Reporting 68
- Defining Access 68
- Grouping 68
- WDS Participation 68
- Primary or Secondary WDS 68
- Configuring ACS Servers 71
- PCI Requirement Description 75
- Deploying WMS Offload 77
- Chapter 4 79
- AWMS Group Overview 80
- Controllers” on page110 98
- Setting Default Description 101
- Figure 53 Groups 108
- Figure 54 Groups 108
- Priority Order 110
- Web Auth 110
- Comparing Device Groups 120
- Deleting a Group 121
- Modifying Multiple Devices 122
- Action Description 123
- Chapter 5 127
- SNMP/HTTP Scanning 128
- Defining a SNMP/HTTP Scan Set 130
- Running a Scan Set 131
- Column Description 132
- What Next? 133
- Adding Universal Devices 136
- Adding Universal Devices 140
- Monitoring Devices 142
- AMP Alerts 144
- IDS Events 144
- Incidents 144
- Field Description 149
- Graph Description 151
- Auditing Device Configuration 156
- Configuring AP Settings 159
- Message Meaning 161
- Table 90 de 164
- Field Default Description 165
- Chapter 6 175
- Template Variables 176
- Viewing and Adding Templates 177
- Setting Description 178
- Configuring General Templates 181
- Using Template Syntax 183
- Variable Values Meaning 184
- Using AP-Specific Variables 185
- Applying Startup-config Files 186
- WDS Settings in Templates 186
- ip scp server enable 187
- Configuring a Global Template 191
- Group Name, ssid_1 192
- Subscriber 1, Value 0 192
- Chapter 7 195
- Summary Description 197
- Viewing Ignored Rogue Devices 201
- RAPIDS Setup 202
- Containment Options 203
- RAPIDS Rules 204
- Device OUI Score 205
- Rogue Device Threat Level 206
- Option Description 207
- Score Override 210
- Audit Log 212
- Chapter 8 213
- Creating New Triggers 214
- Setting Triggers for Devices 216
- Setting Triggers for Radios 218
- Setting Triggers for Users 221
- User Trigger 221
- Description 221
- RADIUS Trigger 223
- Delivering Triggered Alerts 225
- Viewing Alerts 226
- Responding to Alerts 227
- Overview of the Users Pages 228
- Users > Connected 235
- Users > All 235
- Section Description 236
- Log Description 252
- Upgrading AWMS 256
- Backing Up AWMS 256
- Running Backup on Demand 257
- Restoring from a Backup 257
- AWMS Failover 258
- Chapter 9 261
- Using Daily Reports 264
- Using Custom Reports 265
- Using the IDS Events Report 272
- Using the Inventory Report 273
- Using the New Users Report 280
- Using the Port Usage Report 282
- Using the User Session Report 285
- Figure 202 U 286
- Figure 204 U 287
- Figure 205 U 287
- Defining Reports 289
- Emailing Reports to Smarthost 292
- Chapter 10 295
- Icon Description 298
- Appendix A 303
- Appendix B 305
- Example Network Configuration 306
- AWMS IP Address 307
- Appendix C 309
- System ID: 00409625854D 310
- Initialization: OK 310
- Cisco IOS Dual Radio Template 311
- AWMS Firmware Upgrade Process 312
- Appendix D 315
- Appendix E 317
- Appendix F 319
- Appendix G 321
- Appendix H 323
- Perl-Net-IP: 327
- Berkeley DB 1.85: 327
- SWFObject v. 1.5: 328
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