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Figure 108:APs/Devices > Manage Firmware Upgrades
Initiating a firmware upgrade will change the Firmware Status column for the device to Pending in APs/Devices > List.
You can review the status of all recent firmware upgrade jobs in System > Firmware Upgrade Jobs.
Troubleshooting a Newly Discovered Down Device
If the device status on the APs/Devices > List page remains Down after it has been added to a group, the most likely
source of the problem is an error in the SNMP community string being used to manage the device. Perform the following
steps to troubleshoot this scenario.
1. Select the Name of the down device in the list of devices on the APs/Devices > List or APs/Devices > Down page.
This automatically directs you to the APs/Device > Monitor page for that device.
2. Locate the Status field in the Device Info section. If the Status is Down, it includes a description of the cause of the
problem. Some of the common system messages are as follows in Table 89:
Dell Networking W-AirWave 8.0 | User Guide Discovering, Adding, and Managing Devices | 172
- Dell Networking 1
- W-AirWave 8.0 1
- User Guide 1
- Copyright 2
- Open Source Code 2
- Legal Notice 2
- Contents 3
- Using VisualRF 322 9
- Index 371 11
- Chapter 1 13
- Introduction 13
- Controller Configuration 14
- Instant Configuration 14
- VisualRF 14
- Master Console and Failover 15
- Administrative Roles 16
- Before You Begin 17
- Formatting the Top Header 17
- Customizing Columns in Lists 19
- Resetting Pagination Records 20
- Using the Pagination Widget 21
- Customizing the Dashboard 22
- Adding Widgets 23
- Available Widgets 23
- Available Widgets (Continued) 25
- Search Preferences 26
- AMP Setup > General 28
- General Settings 29
- Top Header Settings 31
- Search Method 31
- Home Overview Preferences 31
- Display Settings 31
- Device Configuration Settings 32
- AMP Features 33
- External Logging Settings 33
- Table 10: 35
- Firmware Upgrade Defaults 36
- Additional AMP Services 36
- Table 12: 37
- Performance Settings 38
- Creating AirWave Users 41
- AirWave User Roles 43
- Table 18: 45
- Table 19: 45
- (Continued) 46
- Configuring Whitelists 49
- Setting Up Single Sign-On 50
- Table 26: 56
- Setting Up Device Types 64
- Introduction to Cisco WLSE 65
- Initial WLSE Configuration 66
- Managing Devices 67
- Inventory Reporting 67
- Defining Access 67
- Grouping 67
- WDS Participation 68
- Primary or Secondary WDS 68
- Configuring ACS Servers 70
- PCI Auditing 73
- Requirement Description 74
- Table 38: 74
- Deploying WMS Offload 76
- Chapter 3 78
- Groups pages (Continued) 79
- AirWave Groups Overview 80
- Groups > List Columns 81
- NTP Fields and Default Values 88
- Best Practices Guide 89
- Table 54: 93
- Table 55: 95
- Table 57: 98
- Setting Default Description 101
- Table 62: 101
- Cisco WLC Group Configuration 104
- Comparing Device Groups 115
- Deleting a Group 116
- Modifying Multiple Devices 118
- Action Description 119
- Table 70: 119
- Device Discovery Overview 124
- Defining a Scan Set 126
- Running a Scan Set 127
- Table 72: 132
- Adding Universal Devices 134
- Unignoring a Device 135
- Monitoring Devices 136
- Filter icons 138
- Field Description 140
- Table 74: 140
- Table 75: 142
- Table 78: 145
- Issues Summary section 147
- 802.11 Radio Counters Summary 147
- Dell Networking W-Series 148
- ArubaOS User Guide 148
- Recent ARM Events Log 149
- Active BSSIDs Table 151
- Auditing Device Configuration 155
- Configuring AP Settings 158
- Table 84: 161
- Additional Settings 162
- Table 85: 163
- Figure 105 168
- Table 88: 171
- Group Templates 178
- Template Variables 179
- Viewing and Adding Templates 180
- Table 91: 182
- Configuring General Templates 183
- Using Template Syntax 185
- Using AP-Specific Variables 185
- Push_and_exclude Command 186
- Applying Startup-config Files 190
- WDS Settings in Templates 190
- Configuring a Global Template 194
- Group Name, ssid_1 196
- Subscriber 1, Value 0 196
- Introduction to RAPIDS 198
- Summary Description 199
- Table 94: 199
- Setting Up RAPIDS 200
- Classification Options 201
- Containment Options 201
- Defining RAPIDS Rules 203
- Device OUI Score 204
- Rogue Device Threat Level 204
- RAPIDS > Rules Page 205
- Properties Drop Down Menu 206
- Recommended RAPIDS Rules 207
- Column Description 209
- Table 103: 209
- Associations 211
- Score Override 212
- Using the Audit Log 214
- Additional Resources 214
- Chapter 7 216
- System pages (Continued) 217
- Triggers and Alerts 220
- Device Trigger types 223
- Backing Up AirWave 231
- Table 118: 235
- Overview of the Clients Pages 237
- Clients pages (Continued) 238
- Table 120: 241
- Clients > Tags Fields 249
- Overview of SOTI MobiControl 254
- Home pages 255
- Home pages (Continued) 256
- Section Description 257
- Table 126: 257
- Using the Home >UCC Page 259
- Call Quality 260
- Quality Correlation 260
- Call Volume 260
- UCC Chart Details 260
- The Home > Search Page 266
- Table 128: 268
- Top Header Stats 269
- Filter Level For Rogue Count 269
- Table 129: 270
- Logging out of AirWave 276
- Overview of AirWave Reports 278
- Defining Reports 281
- Field Default Description 283
- Table 134: 283
- Using Daily Reports 287
- Viewing Generated Reports 288
- Using Custom Reports 288
- Table 137: 291
- Using the IDS Events Report 300
- Using the Inventory Report 302
- Table 144: 303
- Using the Match Event Report 304
- Table 146: 307
- Using the New Clients Report 308
- Table 148: 310
- Using the Port Usage Report 312
- Switches table fields 313
- Using the RF Health Report 315
- Table 150: 317
- Using the VPN Session Report 318
- Emailing Reports to Smarthost 320
- Chapter 9 322
- Using VisualRF 322
- Features 323
- Useful Terms 323
- Starting VisualRF 324
- Basic VisualRF Navigation 324
- Network View Navigation 325
- Floorplan View Navigation 326
- Mesh View Navigation 327
- General Flash UI Preferences 329
- AP Flash UI Preferences 330
- Clients Flash UI Preferences 331
- Overlays Flash UI Preferences 331
- Server Settings 334
- Location Settings 335
- Table 156: 337
- Attenuation Settings 338
- VisualRF Resource Utilization 339
- Planning and Provisioning 340
- Creating a Floor Plan 342
- Editing a Floor Plan Image 342
- Sizing a Non-CAD Floor Plan 343
- Defining Floor Plan Regions 345
- Editing a Planning Region 349
- Floor Plan Properties 349
- Auto-Matching Planned Devices 351
- Increasing Location Accuracy 352
- Adding Exterior Walls 353
- Defining Stationary Devices 354
- Decreasing Grid Size 355
- Enabling Dynamic Attenuation 355
- Configuring Infrastructure 355
- Adding Client Surveys 357
- Pre-2006 Laptops 30 mW 358
- Post -2006 Laptops 100 mW 358
- RFID Tags 10 mW 358
- PDA 20 mW 358
- Desktop 100 mW 359
- Cisco Cards 100 mW 359
- Tracking Location History 360
- Floor Plans list columns 363
- Exporting a campus 365
- Importing from CAD 365
- Batch Importing CAD Files 365
- Pre Processing Steps 366
- Upload Processing Steps 366
- Post Processing Steps 366
- Common Importation Problems 367
- Pre-Conversion Checklist 367
- Process on Controller 367
- Process on AirWave 367
- VisualRF Location APIs 368
- About VisualRF Plan 369
- Table 166: 370
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